Support Request: PDFIXERS.EXE flagged as Malware

Ticket ID: 26802	Creation Date: 1/30/2025 2:32 PM	Product: SiteKiosk Online Client	Attachment: -
TicketType: Support Request	Version: -	Language: English
Views: 2039	Last Modification Date: 2/27/2025 3:42 PM	Platform:
Level: Closed

Support Request: PDFIXERS.EXE flagged as Malware

Description

During the upgrade to the latest SiteKiosk release, our security solution flagged pdfixers.exe as Malware (PUA/Pdfixers.ajzky.) The file is installed in the c:\users\public\documents\sitekiosk\ path. Is this file critical to SiteKiosk, or can it be removed?

Answer: (1)
Re: PDFIXERS.EXE flagged as Malware	1/30/2025 2:48 PM
Hello, Thank you for your inquiry. The folder path, C:\Users\Public\Documents\SiteKiosk, is the default path for file downloads if allowed in Configuration>>Start Page & Browser>>Customize (Chrome Browser)>>Downloads. There is a chance that "Delete downloaded files" was not checked in Configuration >>Logout. By default, EXE files have no right to execute from or by SiteKiosk when downloaded. See File Actions in Customize (Chrome Browser)>>Downloads. We are not familiar with that executable file, so proceed to remove. --- Explore our new Cloud-based kiosk and digital signage software, SiteKiosk Online, for remote configuration, client and content management with the security SiteKiosk is known for. It allows the flexible creation of custom interfaces and digital signage directly from your browser. SiteKiosk Online offers a 30-day free evaluation at https://us.sitekiosk.online Tutorial Videos: https://www.sitekiosk.com/tutorials/ Documentation: https://us.sitekiosk.online/help/en/Welcome.html General Support Options: https://www.sitekiosk.com/faq-and-support/ --- Best regards, Andre.

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Support Request: PDFIXERS.EXE flagged as Malware

Description

Answer: (1)