Ticket ID: 26808 Creation Date: 2/6/2025 7:51 PM Product: SiteKiosk Classic Windows Attachment: -
TicketType: Support Request Version: 9.9.11320 Language: English
Views: 1677 Last Modification Date: 3/6/2025 10:42 PM Platform:
Level: Closed

Support Request: SiteKiosk Won't Load

Description

This Kiosk was running fine but now it will not load the software. I only have the white screen with the safe dial on it. It will not accept my Site Kiosk password as well.

Answer: (1)
Re: SiteKiosk Won't Load 2/6/2025 10:29 PM
Hello,

Thank you for your inquiry. Please find FAQ when you do not have access to Windows: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=364

An email will be sent with further instructions for other case scenarios. When access is restored to the system, please check your website landing page, exceptions for SiteKiosk in your security applications, print spooler is enabled and you are using an updated version of SiteKiosk: https://www.sitekiosk.com/sitekiosk-classic-windows-version-history/

FAQ on Updating SiteKiosk: https://www.sitekiosk.com/web/CustomerSupportCenter/ArticleDetails.aspx?ArticleID=24834

Best regards,
Andre.
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