Support Request: Video starts playing automatically after pausing

Ticket ID: 26840	Creation Date: 4/10/2025 11:37 PM	Product: SiteKiosk Online Client	Attachment: -
TicketType: Support Request	Version: -	Language: English
Views: 635	Last Modification Date: -	Platform:
Level: Pending	Modified By: -

Support Request: Video starts playing automatically after pausing

Description

Hi, I've uploaded a video to my project and have set it to Auto Playback , Loop and Show Controls. However, when I pause the video, after about 10 seconds the videos starts playing from the beginning again. I want it to stay paused till I manually decide to play it. How can I achieve this?

Answer: (1)
Re: Video starts playing automatically after pausing	4/11/2025 3:03 PM
Hello, Thank you for your inquiry. The video stays paused after hitting the pause button as the default behavior. There are other features that can unpause a video with autoplay: a very short idle timeout (reset), Action Flows (conditionals) and other advanced expert features. If you are not certain what you have adjusted to cause this behavior, please send us an email with the details to support-america(at)sitekiosk.com Related links: https://us.sitekiosk.online/help/en/IdleLogout.html https://us.sitekiosk.online/help/en/ActionFlows.html https://devblog.provisio.com/post/2023/07/07/Trigger-video-play-from-another-client-.aspx Best regards, Andre.

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Support Request: Video starts playing automatically after pausing

Description

Answer: (1)